Hoselink offers free delivery within Australia for all orders with products totaling $99 or more. Orders with products totaling under $99 incur a $7.95 flat-rate delivery fee. We currently only deliver to Australian addresses.
Typically, orders are dispatched next business day after payment being received. Longer dispatch times may occur during peak buying times.
Please note that Hoselink orders are often split into multiple packages and may arrive on different days.
To ensure your gifts arrive in time for Christmas, please place your orders by the dates below:
| WA |
14 December |
| NT | 11 December |
| TAS | 14 December |
| VIC, NSW, QLD, ACT, SA | 16 December |
Orders placed after these dates may not arrive in time for Christmas. We recommend ordering as early as possible to account for potential carrier delays during the Christmas period
Your order will be sent via Australia Post's e-Parcel service. Once dispatched you will be notified by email and a tracking number will be supplied.You should expect your delivery within 5-7 business days or 7-10 business days for WA and remote areas. Progress of the delivery can be tracked via the Australia Post website.
If you are not at home to receive your parcel, Australia Post will leave the parcel if there is a safe place to do so.
If not, they will leave postcard with instructions to pick-up at your local post office. To re-direct your parcel while in transit see https://auspost.com.au/delivery-options
All items are covered by full transit insurance unless stated otherwise.
This is offered Australia-wide with pricing calculated at check-out, depending on your location. Order before 1.00pm (Mon- Fri) for expedited delivery to most capital cities and metro addresses.
Once your payment has been processed, we make it our priority to dispatch your order by the following business day. Expected delivery time is 5-7 working days after ordering and paying (7-10 days for WA and remote areas), although quite often it is sooner.
You will receive an email once your order is dispatched, allowing you to track delivery online (allow 24-48 hours for tracking information to be available).
There are 2 ways to do this.
Option 1:Log in to your account, go to the order you want to track and click ‘Track’. This will show the tracking information and you can click directly from this page to the Australia Post website with the tracking information. Alternatively, you can copy and paste the tracking number into the carrier’s website.
http://auspost.com.au/trackOption 2:Click the link in the email you received notifying dispatch of your order. This will take you directly to the relevant tracking information. Please allow 24-48 hours for tracking information to be available.
Yes, we can ship to both PO Box and Parcel Locker addresses. You can enter this information at the shipping section during checkout.
If your parcel hasn’t arrived within 3 business days of the estimated date of delivery outlined on the Australia Post track and trace website - https://auspost.com.au/mypost/track/#/search, you can:
Lodge an investigation with Australia Post and email a copy of the outcome to hello@hoselink.com.au – if the parcel cannot be located or is deemed lost in transit, one of our customer service team will organise a replacement, no questions asked!
You can also contact our customer service team via one of the following channels and we can lodge the investigation on your behalf:
Live chat (bottom right corner of the website)
Email – hello@hoselink.com.au
Phone – 1300 900 617
All orders are posted via Australia PosteParcel.
Orders placed through this website can only be shipped to Australian addresses.
We do have some products available for delivery within the US. For more information, please visit our US website at http://www.hoselink.com or contact our US support team by emailing usa-support@hoselink.com.
As orders are dispatched with Australia Post we cannot guarantee a time of delivery. If your order is being delivered to a business address, please enter the opening times in the delivery instructions box during checkout (please note, these instructions are not guaranteed times for delivery).
Parcels may be left in a safe location at the address if Australia Post deem it suitable to do so. You can put any delivery instruction requests in the relevant box at checkout, though please note these may not always be read or adhered to.
Please note, some larger parcels may be delivered directly to a local post office for collection.
If you have set up a free Australia Post My Post Account - https://auspost.com.au/auth/login, then you will receive an SMS or email on the day of delivery where you can opt for safe drop or redirection to another address. Redirecting to another address may cause a delay in the delivery, depending on the location.
Australia Post usually attempts delivery to the address. If no one is available to take the delivery, they will either leave a calling card for collection at a local post office or leave it in a safe place, if deemed appropriate.
Please note, some larger parcels may go straight to a post office for collection. We cannot guarantee delivery to the address stated on the order.
Hoselink offers free delivery within Australia for all orders with products totaling $99 or more. Orders with products totaling under $99 incur a $7.95 flat-rate delivery fee.
Some products are available to be sent via Express Post. If this is available for your area, it will appear as a delivery option at the shipping stage during checkout. Express postage is calculated on weight and distance and the price will show at checkout.