Subtotal
$0.00
Shipping
$7.95
GST Inc
$0.00
Total
$7.95
$0.00
$0.00
Retractable Reel $0.00
Installation $0.00
Add-on: Removal & Disposal of Old Hose Reel $0.00
Bundle Price: $0.00
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Item: 3330WGN
Item: 3330-CH
Item: 3320WGN
Item: 3320-CH
Item: 3425WGN
Item: 3425-CH
Helpful additions to the Hose Reel and Installation
Q. Can I put my own hose in this hose reel?
A. No, you cannot put your own hose into the reel nor replace the hose in the reel. The retraction mechanism operates via a spring, and is fitted at the factory.
Q. Which hose from your range comes in the hose reel?
A. This product uses a specifically designed hose for use in the retractable hose reel unit.
Q. Does the hose in the hose reel kink?
A. This hose has been specifically designed for use in an auto rewind hose reel unit and must be soft and pliable so that it retracts easily back into the unit. Although this hose is not designed for kink-resistance specifically, using a hose reel greatly reduces the chance of a kink occuring. This is due to only using the correct length of hose for the task at hand so there is no extra hose for a tangle or kink to occur. In addition, the retraction mechanism on the reel ensures that the hose is always reeled back in a straight line, so the hose does not get twisted (a common cause of kinks).
Q. My tap is 3m away from where I need to put the hose reel. What can I do?
A. You can add an additional length of hose to the leader hose in order to reach the water supply. To do this, you will need a suitable length of hose with Hoselink connectors on either end. If you have a suitable hose length for this purpose, we recommend purchasing a Hose Joiner Set (2410). Alternatively, we sell Leader Hose Extensions in 1.5m and 5m lengths pre-fitted with connectors, for your convenience.
Q. Does the hose reel have to be mounted?
A. Yes, because it uses tension for retraction and extension, the hose reel unit must be mounted for correct operation to a solid wall or post.
Q. What surfaces can I mount the hose reel to and how?
Wall Type |
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Requires masonry drill bit |
Flat wooden, weatherproof backing board needed for uneven surfaces. |
Wooden backing board must be anchored into a stud behind the material. At least one screw top and bottom must be used to secure board into stud. |
Use the hammer setting on your power or a rotary drill (start off with the normal drill setting) |
Spearhead drill to start holes |
Anchor plugs with Sika Flex. |
Concrete |
✓ |
X |
X
|
✓ |
X
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X
|
Brick |
✓ |
X
|
X
|
✓ |
X
|
X
|
Steel |
X
|
X
|
✓ |
X
|
X
|
X
|
Colourbond |
X
|
✓ |
✓ |
X
|
X
|
X
|
Wood |
X
|
X
|
X
|
X
|
X
|
X
|
Hebel |
✓ |
X
|
X
|
X
|
X
|
✓ |
Plaster * |
X
|
X
|
✓ |
X
|
✓ |
X
|
Render * |
✓ |
X
|
X
|
X
|
✓ |
X
|
EPS |
X
|
X
|
X
|
X
|
X
|
X
|
Weather Board |
X
|
✓ |
✓ |
X |
X |
X |
Tiles |
✓
|
X |
✓
|
X
|
✓ |
X |
Cladding |
X |
✓ |
✓ |
X |
X |
X |
Pavers |
✓
|
X
|
X
|
✓ |
X |
X |
Sandstone |
✓
|
X |
X |
✓
|
X
|
✓ |
Besa Block |
✓ |
X |
X |
✓ |
X |
✓ |
Stucco* |
✓
|
X
|
X
|
X |
✓
|
X
|
* Dependant on substrate material
Q. If I would like to mount the reel onto a post, how deep should the post be into the ground?
A. The post depth required depends on a number of factors, including how hard packed the soil is and how much concrete is used. We suggest 0.5m as a safe depth for the post before pouring the concrete. In addition, we would recommend that the hole be 30cm square to provide enough concrete to keep the hose reel firmly in place. Hoselink's Retractable Mounting Post is the perfect solution.
Q. What is the difference between the standard and Hi-flow Hose Reels?
Our standard Hose Reels feature a 12mm garden hose, whereas the Hi-flow Reels come with a slightly larger 14mm internal diameter garden hose. Because of the design, all retractable hose reels will reduce water pressure to varying degrees. With the larger diameter hose in the Hi-flow model, we've calculated a 25% better water flow rate in comparison to our standard models. Unless you have extremely high water pressure, we would always recommend the Hi-flow model for the best watering experience. In particular, anyone who has low to medium water pressure at their home should choose the Hi-flow model to minimise loss of pressure.
Q. Can I use the Retractable Hose Reels with hot water?
A. No, they are not recommended for use with hot water. Maximum water temperature is 40 degrees.
Q. Can I leave the tap turned on at all times?
A. We would recommend turning the water off at the tap at the end of each watering session. The increased pressure from the water may cause unnecessary wear to the internal mechanism of the hose reel, potentially shortening the life of the product.
Q: On what surface can a Hose reel be installed?
A: The Hose Reel can be mounted in a few different ways. These include Wall Mounted on timber/brick and weatherboard walls where reliable, flat and secure mounting is available. A Fixed Ground Mount solution is available on Timber/Brick/Concrete. The Hose Reel can also be mounted on a Mounting Post into soil or grass.
If you are unsure where you should have your hose reel installed, please get in touch with one of our friendly team members on 1300 900 617 to discuss the best option.
Q: What locations do you provide the installation service for?
A: We have a network of installers covering the majority of metro and major regional cities across Australia.
Use our postcode checker to see if your location is covered.
Q: I have just purchased my Hose reel and have also paid for the installation; now what?
A: You will be contacted by our nominated installer within 2 business days of order delivery, to confirm installation details and time.
Q: Is there an option to take away my old Hose reel after the new one has been installed?
A: Absolutely. We can take away and dispose of your old Hose reel for $35.
Q: Can you install a Hose reel if no one is home?
A: This is possible, but you need to discuss this with the installer once they make contact to book the installation.
Q: How much does it cost for the installation of my Hose reel/reels
A: The cost for a standard wall installation into Timber/Brick is $120, with discounts starting from 20% for any subsequent installations in the same job. Please refer to the Bulk Pricing table below.
The cost of the mounting post into soil/grass is $200; this includes the concrete for the installation and the extra time required on-site by the installer. No discount is available for multiple installs.
Very pleased. Received it quickly, packed well and works as expected. Found Hoselink to be a good company to deal with every time I have ordered.
This is my 2nd one and it's fantastic. I bought one 2 years ago to try it out and it's been so much easier using this garden hose. Highly recommend it.
Best hose ever!! Very robust and great length! This is the second retractable Hoselink hose we have purchased (first one for the front yard and this one for the backyard)
This retractable hose is very well made with no short cuts in the quality, the only disappointment is the reduction of pressure.
Excellent.. Very easy to assemble and set up. It's functionality is great.
This is the 3rd Hoselink reel I've purchased and all except one are still in good order. The other spent 10 years in the sun & still worked ok but was not long enough. I like it because it's an Australian company, delivery was quick and free and installation was easy.
Great cannot fault this company. Great product and excellent to deal with
Couldn’t be happier with the service & function from Hoselink & there hose reel
I love the product and this is my 4th Hoselink. I have one in each corner of the property.
excellent, sturdy device. Easy to assemble and obviously built to last. No leaks, very happy
We purchased our reel to replace an old one. This is a superb product, the hose and ends are great, it’s large strong and impressive.
We have purchased these retractable reels before and have found them to be very reliable
Excellent product , study , easy to assemble and easy to use .
We love our hose reels we got 3 looks great with home Love them
We have never been dissapointed with any of our Hoselink purchases. Always of the highest quality and fashionable as well. Never looks out of place in the yard.
This hose is fantastic. The service we received from hoselink was more than we expected. Very happy
For me it’s probably the best hose reel on the market it’s a bit pricey compared to other brands but you get what you pay for so for me I’m happy Chappy keep the good work up
Best hose realer I have had. Well designed and durable. Excellent back up service provided.
I purchased 2, one works beautifully, one doesn't retract fully. What do I do?
My new hose reel is great. So easy to pull out and it retracts perfectly.
I'm disappointed with this product as it doesn't retract properly. The last metre or so get jammed.
Hi Ron, thank you for taking the time to leave a review! I am sorry you are having issue with your Hose not retracting properly. This is something we may be able to repair depending on the issue . If you could please contact our customer service team on 1300 900 617 or via email hoselink@hoselink.com.au one of our customer service team will be happy to help you. Kind Regards, The Hoselink Team
Great product this is the third one I have brought only replace one as it was over 15 years old
Works well, easy to extend hose and rewind mechanism easy to use
I have tried several different brands of hose reels over the years. The Hoselink reel is by far the easiest to use. The retracting mechanism is reliable, and the overall look is great. The attachment system is the best. No more loss of attachments due to pressure. The spray pattern is great, and the control mechanism is positive.
Very happy with the product, I had two Hoselink old hoses for many many years and still on good working order, hope the reel will last as long, love the Hoselink fittings, the best never licking hoses, only suggest that the retractable reels should come with cover offer by x $, I will have to order one now.
Great product, second one I have purchased!!
hi did not know that product didnt work on gravity pressure , found it in small print after purchase so hoselink product ie 2 20 m hose reels useless here
Thank you for taking the time to leave a review. Sorry to hear that the hose reels don't work with your set up. We have a 30-day money back guarantee so if you would like to return them for a refund, please contact our customer care team on 1300 900 617 or hello@hoselink.com.au to arrange a return. Kind regards, The hoselink Team.
Should have bought this years ago, it’s an absolutely brilliant product.
Thank you for your review, Adele! It's wonderful to hear you love your hose reel so much. Kind regards, The Hoselink Team.
The connector which attaches to the nozzle has broken the swiveling armature within in two weeks of purchase so not very impressed.
Hi Neville, thank you for taking the time to leave us a review. We are sorry to see that has happened to your fitting. It is certainly not a common thing to happen. We've gone ahead and sent you out a replacement fitting at no cost. It should get to you in around 4-6 business days. Thanks, The Hoselink Team.
Great quality product and easy to use. Would be good to see a larger diameter recessed area for the mounting bolts to allow the use of dynabolts or anchor studs for mounting rather than having to use plastic wall plugs
Very satisfied.
Excellent product and so far, we had no issues with this particular product. The hi-flow hose works significantly better and the spring works well.
Love everything about this hose! Great quality, amazing tapa be hose connections and love that it comes with everything you need to install it. Only suggestion would be a beige mounting bracket instead of it being black.
Very good customer service and the best product on the market.
I have the 25 mtr hi glow with us cover & accessories it’s fantastic product that just works spot on
It is a direct replacement for our old one which is now sun damaged and leaking inside. It retracts better than the old one. I thought I ordered a grey one, but it doesn't matter. An added touch is the stop flow fitting on the end of the hose now. You know what they say about quality products like Hoselink. You cry once with the price, but the quality remains long after the price has been forgotten.
This is our third hose reel so our yard is fully set up for ease of watering and tidy hoses.
Top quality product.
Not great since I paid top price. Every time I water I have to rewind the hose multiple times until it is in the box.
Hi Bikram, thank you for taking the time to leave us some feedback. It is very disappointing to hear that you have had retraction issues with your Hose Reel, it is certainly not something we would expect to see happening. Please get in contact with us at 1300 900 617 or hello@hoselink.com.au and we would be happy to look into this for you. Kind Regards, The Hoselink Team
Looks, quality, ease of install, quality of fittings, power …perfect!!
Fantastic product, wish we had of purchased years earlier. Very strong reliable & retraction system.
Thanks for leaving a review. It's so good you are finding your hose reels strong and reliable. Kind regards, The Hoselink Team
This Hi flow version works so well I have now purchased 3 for my property. The flow loss from every single one I tried from Bunnings was dismal & after using one of these at a customers property, I was won over. Product backing through warranty has been class leading also. I can't recommend highly enough.
Hi Simon, thank you for leaving us some feedback. We are so pleased to hear that you love our Hi-Flow reel as much as we do. It was designed exactly with customers like you in mind, so we are excited you've been won over! Please don't hesitate to reach out if you have any questions or concerns. Thanks, The Hoselink Team.
Timely delivery. Easy to install with mounting post. Quality product.
It's early days but so far so good. It appears to be a solid product, much more stable than the Pope version we are replacing, which would shake like crazy on the rewind. I like how the Hoselink reel slips right onto the old Pope wall fixture, so I don't need to make new holes in the house. However, I find the nozzle to be quite awkward. A trigger version would be more comfortable. Also, the nozzle grip, plus the two chunky Hoselink fittings make the whole thing very rigid and awkward to manoeuvre. A ball joint might be good to make it easier to handle. The real proof will be it's longevity.
Absolutely marvelous. Improved hose pressure by about 50%. The hose is a little bit heavier than the normal hose as it is a bigger hose dimension. I like it and it works well for my situation.
Works very well, I live on a acreage and the hose is situated a long way from the pump.
Thank for the review, Mark! It's so good to hear that your hose reel s working very well, even being a long way from the pump. Kind Regards, The Hoselink Team.
This is the 2nd hose I've purchased the 1st for my mother-law the 2nd for my home & we both absolutely love them
This new 25m Hi-Flow Hoselink reel replaces my old 12nn Hoselink reel. The old one was fine. The new Hi-Flow gives me much more volume/pressure, and I don’t have to shift the sprinkler as often. I am thrilled with the new one.
Hi Ian, thanks so much for leaving us a review. We're so glad that you're happy with your hose reel. It's great to hear that it has upgraded your watering experience further. Kind Regards, The Hoselink Team