• woman using retractable hose reel in garden

    Dynamic

    Simply pull the hose out to your desired length and, using the specially designed 'stop-anywhere' locking mechanism, you’ll have stable support to start watering! To put it away, simply give it a gentle tug and its automatic rewind feature will retract the hose and neatly coil it inside its casing, saving you all the time and energy you’d have to spend winding up a manual hose.

  • Horticulturist Ben Hayman carrying Charcoal Retractable Hose Reel through garden

    Portable

    The integrated carry handles make it a breeze to relocate your Reel to any other spot in your garden. Simply lift it off its mounting bracket and away you go! If you want to use your Hose Reel in multiple locations, you can purchase an Additional Bracket separately.

  • charcoal retractable hose reel mounted on side of house

    Durable

    With UV-stabilised casing, stainless-steel hardware, and no-burst hose fittings, the Retractable Hose Reel is equipped to handle whatever Australia's volatile environmental conditions can throw at it. The hard-wearing outer casing acts as a shield for the hose inside and allows it to remain agile throughout the year.

  • hand holding a comfort 8 pattern sprayer watering garden

    Flexible

    The reel’s innovative Comfort 8-Pattern Flow Control Sprayer allows you to switch between 8 different spray settings with flow control at your thumb. What about changing angles? It's all taken care of! The Hose Reel can also pivot 180°, following you behind the pool, around the side of your house, or wherever you need to water.

  • man using charcoal retractable hose reel to water the garden

    Sleek

    Sleek, innovative and carefully designed to complement any modern Australian home, the Retractable Hose Reel comes in three sizes and two colour variations, so no matter your garden’s shape, size or style, it's got a perfectly matched tool in its corner.

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You have been asking, and we have delivered. Hose Reel installation is now available! T&Cs apply, see below.

As simple as our reels are to use, we would say the installation is definitely the most complicated part, or the part people are often most nervous about. 

Well worry no more!
With an Australia wide, established Hose Reel installer network, covering all capital and most major regional areas of Australia. Have your brand new Hose Reel installed by one of our professional installers. 

All mounting options are available for both Classic and Evolve™ Series Reels through the service.

- Wall Bracket (Timber/Brick)
- Mounting Post (Soil/Grass)
- Ground Mount (Timber/Masonry) 

As well as a convenient option to remove and dispose of your old reel!
*Please be make sure you are selecting the correct post for your Series of Hose Reel.

3 Step Process

Step 1: Confirm your location is eligible for installation using our Postcode checker.

Step 2: Add the installation type/service to the cart, add any additional items and make payment

Step 3: Your nominated Installer will contact you within 5 business days of your Hose Reel order being delivered, to arrange an installation time that suits

Terms and Conditions:

Inclusions:

  • Assembly and installation of Hoselink retractable hose reel.
  • Fixing to brick or timber walls where reliable and secure mounting is available.
  • Fixing to Hoselink Mounting post 
  • Mounting position for timber walls depends on the location and availability of wall studs.
  • Wall plugs and screws where required. Additional fasteners required may incur additional charges.
  • Removal of packaging.
  • 12 Month Warranty on installation service.

Exclusions:

  • Hose reel or feeder hose modifications. The tap must be within 1.5m of the installation location; otherwise, an additional leader hose may be required to be purchased.
  • Mounting to Hebel, Plaster or Sandstone, or walls unable to support the weight and load of the product.
  • Mounting Post installation excludes any digging into rock/concrete.

Other Terms and Conditions:

  • Installation price based on one unit.
  • Products must be on-site before installation.
  • Disposal of old hose reels is not a part of this service; this can be arranged for an additional charge.
  • If an Installer attends site per an agreed time and cannot gain access or complete the installation, a callout fee of up to $75 may apply.

Watch videos to help you understand the Hose Reel and Installation

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Hose Reel and Installation FAQs

Q. Can I put my own hose in this hose reel?
A. No, you cannot put your own hose into the reel nor replace the hose in the reel.  The retraction mechanism operates via a spring, and is fitted at the factory.

Q. Which hose from your range comes in the hose reel?
A. This product uses a specifically designed hose for use in the retractable hose reel unit.

Q. Does the hose in the hose reel kink?
A. This hose has been specifically designed for use in an auto rewind hose reel unit and must be soft and pliable so that it retracts easily back into the unit. Although this hose is not designed for kink-resistance specifically, using a hose reel greatly reduces the chance of a kink occuring. This is due to only using the correct length of hose for the task at hand so there is no extra hose for a tangle or kink to occur. In addition, the retraction mechanism on the reel ensures that the hose is always reeled back in a straight line, so the hose does not get twisted (a common cause of kinks).

Q. My tap is 3m away from where I need to put the hose reel.  What can I do?
A. You can add an additional length of hose to the leader hose in order to reach the water supply.  To do this, you will need a suitable length of hose with Hoselink connectors on either end. If you have a suitable hose length for this purpose, we recommend purchasing a Hose Joiner Set (2410). Alternatively, we sell Leader Hose Extensions in 1.5m and 5m lengths pre-fitted with connectors, for your convenience.

Q. Does the hose reel have to be mounted?
A. Yes, because it uses tension for retraction and extension, the hose reel unit must be mounted for correct operation to a solid wall or post.

Q. What surfaces can I mount the hose reel to and how?

Wall Type  
 

Requires masonry drill bit 
and provided  
masonry plugs.  

Flat wooden, weatherproof backing board needed for uneven surfaces.  
Bracket must be mounted to a flat surface.  

Wooden backing board must be anchored into a stud behind the material. At least one screw top and bottom must be used to secure board into stud.  

Use the hammer setting on your power  or a rotary drill (start off with the normal drill setting)   

Spearhead drill to start holes  

Anchor plugs with Sika Flex.  
Blow out any debris in the holes, fill each hole (halfway) with Sika flex 11FC, tap in the masonry plugs.  
Let dry overnight then attach the bracket.   

Concrete  

X

X

X   

X   

Brick  

  

X

X   

X

Steel  

X

X

X  

X  

X

Colourbond  

X

X

X

X

Wood  

X

X

X

X

X

X

Hebel  

X

X

X

X

Plaster *  

X

X

X

X

Render *  

X

X

X

X

EPS  

X

X

X

X

X

X

Weather Board  

X

X

X

Tiles  

X

X

X

Cladding  

X

X

X

Pavers  

X

X

X

X

Sandstone  

X

X

X

Besa Block  

X

X

X

Stucco*  

X

X

X

X

* Dependant on substrate material

Q. If I would like to mount the reel onto a post, how deep should the post be into the ground?
A. The post depth required depends on a number of factors, including how hard packed the soil is and how much concrete is used. We suggest 0.5m as a safe depth for the post before pouring the concrete. In addition, we would recommend that the hole be 30cm square to provide enough concrete to keep the hose reel firmly in place. Hoselink's Retractable Mounting Post is the perfect solution. 

Q. Can I use the Retractable Hose Reels with hot water?
A. No, they are not recommended for use with hot water. Maximum water temperature is 40 degrees.

Q. Can I leave the tap turned on at all times?
A. We would recommend turning the water off at the tap at the end of each watering session. The increased pressure from the water may cause unnecessary wear to the internal mechanism of the hose reel, potentially shortening the life of the product.

Q. Do you stock a Hi-Flow Retractable Hose Reel?
A. Our Hi-Flow (14mm) Classic Retractable Hose Reel has been discontinued. We do sell spare parts for this product which are available to purchase online. Currently, our Evolve model of Retractable Hose Reels offers the best water flow (roughly 22% more than the 12mm Classic model).

Q: On what surface can a Hose reel be installed?

A: The Hose Reel can be mounted in a few different ways. These include Wall Mounted on timber/brick and weatherboard walls where reliable, flat and secure mounting is available. A Fixed Ground Mount solution is available on Timber/Brick/Concrete. The Hose Reel can also be mounted on a Mounting Post into soil or grass.

If you are unsure where you should have your hose reel installed, please get in touch with one of our friendly team members on 1300 900 617 to discuss the best option.

 

Q: What locations do you provide the installation service for?

A: We have a network of installers covering the majority of metro and major regional cities across Australia.

Use our postcode checker to see if your location is covered.

 

Q: I have just purchased my Hose reel and have also paid for the installation; now what?

A: You will be contacted by our nominated installer within 5 business days of order delivery, to confirm installation details and time. 

 

Q: Is there an option to take away my old Hose reel after the new one has been installed?

A: Absolutely. We can take away and dispose of your old Hose reel for $35.

 

Q: Can you install a Hose reel if no one is home?

A: This is possible, but you need to discuss this with the installer once they make contact to book the installation.

 

Q: How much does it cost for the installation of my Hose reel/reels

A: The cost for a standard wall installation into Timber/Brick is $120, with discounts starting from 20% for any subsequent installations in the same job. Please refer to the Bulk Pricing table below.

The cost of the mounting post into soil/grass is $220; this includes the concrete for the installation and the extra time required on-site by the installer. No discount is available for multiple installs.

Support page

View Product Support page

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